Plan your day around the sunset. We recommend that your ceremony starts 1 hour and a half prior to sunset. This gives us perfect time and gorgeous warm light for sunset portraits as well as nice temperature for your cocktail hour. Do you want to know when the sun sets on your day? Find out here: Sunset Times
Getting Ready is super important for us. As you know, we are telling a visual story of your day, and Getting Ready is the first chapter. This is when we will meet the important people in your life and your day. We will start to connect and feel your energy, and the creative juices begin to flow.
It is also a great time to capture details like your rings, shoes, dress, and accessories. You’ve spent so much time deciding which things are just perfect, and we want to make sure we get them as you are putting them on as well.
Put on your underwear and invite us in!! No, really! We want to see you actually getting ready. We typically request at least 1 hour for getting ready. Generally speaking, the gentlemen get ready fairly quickly. So definitely wait for us. Ladies, on the other hand, have a very wide range of getting ready rituals and each has their own schedule. It is very important that we see you getting hair and makeup, putting on your dress, shoes, accessories, etc. WAIT FOR US!!
Other than working on your vows, think about how you want your photos to look. Where should the marriage officiant stand? Do you want to face your friends and family or do they stare at your backs? If you will have elaborate electricity needs, think about the cables and poles. Also, if you have a musician, where do you want them to be for photos?
Please be dressed and ready to start shooting upon arrival. Eat a healthy meal about an hour before your shoot – but not too big! You don’t want to be in a full-blown food coma during your shoot. Bring your lipstick and powder in case you need to retouch between shots.
We want you to be as natural as you can be. Who really loves stiff and formal portraits? We’ll give you some direction during the shoot, we always have ideas. But for sure we want you to be relaxed and in love and pretend we are not there. If you are goofy and silly, let it be!!
We recommend that you wear solid colors. Try to avoid crazy patterns on clothes, they don’t always photograph well. If you have props or personal items that are special to you, we welcome them and would love to incorporate them into your shoot. Need ideas? Pets, Umbrellas, Toys for kids, Fun Shoes, anything that is meaningful to you can be fun!
All of our packages come with a set of Hi-Resolution Images for you to print at the lab of your choosing. The collection will also contain the same images, but in a smaller size and with our studio branding, for use on social media sites. We want your friends and family to know who your great photographers are, so please only use the Web Optimized images for online sharing. You will also be showcased on our blog. We’ll make a slideshow of our personal favorites so you can have a link that is easy to share with friends and family.
Some packages come with Albums and or Prints. Please check the details of your package on your contract for specifics.
We will always retain ownership of all images captured, as artists this is our right of creation. But of course you’ll have the right to print your images for personal use. Have a website or magazine that wants to use these images for commercial publication? Let us know, we’re always happy to help. Please review your contract for further copyright details.
We only reserve dates when a contract has been signed and a retainer has been paid. Because we work on a first paid & signed = first reserved basis, our dates can fill up quickly. We normally only accept bookings up to 12 months prior to the shoot date, and the retainer due is 50% of the entire package amount.
We love to travel, but it costs us like it costs you. We charge travel fees beyond 150km of our home base in Playa del Carmen. Tell us where you would like us to go and we’ll let you know the costs involved.
We have a lovely group of people we work with regularly. Let us know what you’re looking for and we’ll see if we can find a great match for your desires.
We shoot with professional Canon gear. Currently that consists of multiple 6D MK IIs, a mix of fast Canon lenses and Flashes, and always have back up gear in case something goes wrong.
We often are asked what are the megapixels of our cameras. Since most people don’t fully understand what that means, and because even the cameras we shoot with are 21mp Cameras, what makes more sense is to put it into terms easy for everyone to understand. File size of all final images vary on a variety of factors. We guarantee that all images delivered will print beautifully at least at 30cm x 45cm. Most of these files we’ve printed Billboard size, so don’t worry, you’re getting the highest quality.
While we don’t always have the schedule flexible to meet with everyone, we love to!! Give us a ring and we’ll see if it’s possible to schedule a meeting a couple of days before your I-do’s.
We promise final delivery between 8 – 12 weeks after your shoot date. We know it sounds like an insanely long time, but perfection can’t be rushed and we want to make sure you have the best product. If we can deliver sooner, we promise we’ll try.
We as your artists do. We all know that we shoot far more than we deliver. This is a professional choice that we make to deliver only the best images from your day. There are always images that are permanently deleted that will never see the light of day. These are usually deleted because the image is out of focus, poorly exposed, or Aunt Xavi’s elbow is in the frame covering your face. We promise to look out for both of our best interests when making this selection. We promise a certain number of photos for each package based on our proven shooting methods, but know it’s an estimate. If we end up with more images that are simply spectacular beyond what we promised, we’ll deliver those too.
We do not deliver unedited images nor do we deliver all the images, ever. This is our right as artists and we view it like asking Frida Khalo to have her paint and canvas but still calling your painting a Frida Khalo portrait. She wouldn’t have done it and neither do we. We deliver edited files in a format created by imaging industry specialists called JPEG. It’s a standard format with a long history that works on all computing platforms.
We always recommend making a copy of all of your files and keeping them in a safe place. As technology changes, people move, and computers crash, it is always great to have a back up of your most valuable memories. We keep files backed up for 1 year after delivery to you, so if a replacement is required, we can deliver at a cost of $100 USD for the USB Drive including shipping.
If your package contained an Album or Prints, or if you’ve purchased them after the fact, we’ll work together to make sure your Albums/Prints are professional quality with your design/image preferences in mind. Send us an email for examples and further instructions.
Still have questions? Contact us and we’ll be happy to help!